Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between Ra Knomi, a sole proprietorship registered as a micro enterprise under the MSMED Act, 2006 ("Company", "we", "us", or "our") and the restaurant business entity or authorized proprietor ("Subscriber", "Merchant", "you", or "your") accessing or using the KNOMI platform.

By creating an account, deploying KNOMI table QR codes at your dining establishment, accessing our management dashboard, or paying a subscription fee, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Service Description and License Grant

KNOMI delivers a specialized Software-as-a-Service (SaaS) platform tailored for hospitality venues. Depending on your plan, the service comprises Knomi Canvas (an illustrated QR digital menu themed to your restaurant), Knomi Host in-menu recommendations, contactless dine-in ordering, Knomi Pulse end-of-meal guest check-ins with manager alerts, Knomi Dash (a live orders dashboard and Kitchen Display System (KDS) real-time dispatch), integration with your existing POS or Knomi's own POS, Knomi Compass behavioral menu insights, and Knomi Sense, the guest experience infrastructure behind them.

Subject to timely payment of applicable subscription dues and compliance with this Agreement, KNOMI grants you a non-exclusive, non-transferable, revocable, worldwide license to access and operate the software for your designated restaurant outlet(s), as set out in your written subscription terms.

3. 0% Transaction Commission

KNOMI operates on a pure, transparent subscription software model. We do not take a percentage cut from your dining room revenue:

4. Trials

Where KNOMI offers a trial, its length, the tables it covers, and any fees are confirmed with you in writing before it begins.

• No Proprietary Hardware: KNOMI runs in a web browser on the smartphones, tablets, and computers you already use, without proprietary hardware mandates.
• Trial Features: During a trial, you receive the features of the plan agreed for that trial.
• Unconditional Cancellation: If you elect not to continue at any point during the agreed trial period, you may terminate with zero cancellation fees or continuing commitments.

5. Subscription Billing, GST Invoicing, and Payment Terms

Subscription pricing is denominated in Indian Rupees (INR), set according to your plan and confirmed with you in writing (we share current pricing on a short walkthrough call), and billed on a recurring monthly or prepaid annual schedule:

• Tax Invoicing: All subscription charges are subject to statutory Goods and Services Tax (GST) at prevailing rates (currently 18% for cloud SaaS software in India). KNOMI issues compliant GST tax invoices detailing your provided GSTIN, for input tax credit claims where you are eligible.
• Recurring Payments: Subscriptions renew automatically at the conclusion of each billing interval unless formally cancelled prior to the renewal date.
• Payment Methods: Payments are processed securely via RBI-authorized payment aggregators (such as Razorpay, Cashfree, or Stripe India), which support methods such as Corporate Credit Cards, UPI Autopay, Debit Cards, and Net Banking.

6. Service Level Agreement (SLA) and 99.5% Uptime Target

We recognize that dine-in ordering is mission-critical to your lunch and dinner table turnover:

7. Restaurant Operator Responsibilities and FSSAI Compliance

As an operating food service provider, you agree to:

• Regulatory Food Safety: Maintain a valid Food Safety and Standards Authority of India (FSSAI) license and clearly show the mandatory vegetarian and non-vegetarian symbols, along with any other dietary markers you use (such as Egg or Vegan), on your menu items.
• Menu and Price Accuracy: Ensure that food prices, taxes, service charges (if applied in compliance with CCPA guidelines), and allergen notices presented to diners are accurate and updated.
• Account Security: Guard the confidentiality of staff and manager login credentials, and immediately alert us in the event of suspected credential compromise.

8. Intellectual Property and Data Ownership

KNOMI IP: The software, frontend interfaces, source code, visual branding, algorithmic intelligence models, documentation, and database schemas remain the sole and exclusive intellectual property of KNOMI.

Merchant IP: You retain complete and exclusive ownership over your restaurant trade name, registered trademarks, food photography, proprietary recipe descriptions, and customer records. You grant KNOMI a limited license to display these brand assets exclusively for rendering your restaurant menus.

9. Limitation of Liability

To the maximum extent permitted by applicable Indian law, neither KNOMI nor its founders, officers, or affiliates shall be liable for any indirect, incidental, consequential, special, or exemplary damages, including but not limited to loss of restaurant profits, business interruption, or spoiled food inventory.

In no event shall KNOMI's total aggregate liability arising out of or related to this Agreement exceed the total subscription fees actually paid by you to KNOMI in the three (3) months immediately preceding the incident giving rise to liability.

10. Termination

Either party may terminate a monthly subscription at any time prior to the next billing renewal. Upon termination, your right to use the platform ceases at the conclusion of the active paid period. KNOMI will provide a 30-day export window in which you can download your order history and request an export of your menu catalog and analytics reports in standard formats (such as CSV or JSON).

11. Governing Law and Dispute Resolution

This Agreement shall be governed by, construed, and enforced in accordance with the laws of the Republic of India. In the event of any dispute or controversy arising out of or relating to these Terms, the parties shall first attempt amicable resolution in good faith. If unresolved within 30 days, the courts located in Bengaluru, Karnataka, India shall have sole and exclusive jurisdiction.

12. Contact and Commercial Notices

For official legal notices or contractual inquiries, please contact: